Integration guide · by Amr Magdy · October 2026

Dialers in Salesforce for real estate teams.

RingCentral, Aircall, Dialpad and Twilio all log calls into Salesforce, but Salesforce’s Open CTI, which many of them use, reaches end of life on February 28, 2028. Here’s how each dialer connects, which edition it needs, what a wholesaling team should log, and how to plan for 2028. The system around the calls (queues, outcomes and a caller scorecard) is in cold-calling team setup.

Short version

Salesforce says Open CTI reaches end of life on February 28, 2028, and existing implementations stop working after that. Salesforce Voice is the recommended replacement. source
Many dialer integrations use Open CTI; Twilio Flex’s docs say its Salesforce integration will stop working after that date. source
Edition matters: RingCentral supports Professional and above; Aircall and Dialpad require Enterprise or Unlimited. RingCentral · Aircall · Dialpad

Feb 28, 2028Open CTI end of life

2%of unanswered callers leave a voicemail (Invoca, 2021)

93%of converted leads reached by call attempt 6 (Velocify, 2012)

The last two numbers are from my speed to lead statistics page, with sources.

How do the main dialers connect to Salesforce?

Dialer	What it does in Salesforce	Salesforce edition	Other requirements
RingCentral for Salesforce	Click to dial and click to text, automatic call and message logging, screen pops, voicemail, in-app calling	Professional and above	RingCentral Advanced or Ultra; admin install
Aircall	Calls in and out from Salesforce; logs details, tags and recordings; works across leads, contacts and accounts	Enterprise or Unlimited	Aircall Professional plan; same email in both systems
Dialpad	CTI, power dialer, call logging; SMS logged as completed tasks on the contact (not opportunities)	Enterprise or Unlimited, API enabled	Dialpad Connect, Support or Sell license
Twilio Flex	Agent UI inside Salesforce; click to dial, screen pop, activity logging	Not stated	Flex account; subject to the Open CTI retirement
Salesforce Voice	Native telephony with Amazon Connect; Salesforce’s recommended Open CTI replacement	Licensed separately	—

Sources: RingCentral · RingCentral FAQ · Aircall · Dialpad · Dialpad SMS logging · Twilio Flex · Salesforce Voice

What does the Open CTI retirement mean for an investor?

If your dialer runs inside Salesforce today, ask the vendor whether it uses Open CTI. Nothing breaks before February 28, 2028, but anything you build now should have a path past it. Dialpad, for example, says Dialpad for Salesforce is not being retired and lists Salesforce Voice or Dialpad Everywhere as options. source

Ask your dialer vendor, in writing, what their post-2028 Salesforce integration is.
Keep call outcomes in your own Salesforce fields, not only in the vendor’s objects, so reports survive a switch.
If you’re choosing a dialer now, weigh the vendor’s 2028 plan as much as today’s features.

What should a dialer integration log for a wholesaling team?

Field	Why
Call outcome (picklist)	Contact rate and conversion by list; see the handoff checklist
Call direction and duration	Separates inbound sellers from outbound dials
Recording link	Coaching and dispute checks
Missed inbound call → task	Only 2% of unanswered callers leave a voicemail; the task is the callback. See the missed call calculator
Attempt number	Follow-up cadence reporting; the median web lead got one contact attempt (InsideSales, 2014)

Recorded calls can also feed Einstein Conversation Insights, which lists RingCentral, Dialpad and Aircall among its voice connectors. source

Questions

Is Salesforce Open CTI being retired?

Yes. Salesforce Help says Open CTI reaches end of life on February 28, 2028, existing implementations stop working after that, and Salesforce Voice is the recommended replacement.

Which dialer works with Salesforce Professional Edition?

RingCentral lists Professional and above. Aircall and Dialpad require Enterprise or Unlimited.

Can Salesforce log texts from my dialer?

Some dialers do. Dialpad logs SMS as completed tasks on the contact’s activity history, but not on opportunities and not from shared lines. RingCentral logs calls and messages.

What is the best dialer for wholesalers using Salesforce?

It depends on your edition and volume. Check the Salesforce edition each vendor requires, how calls are logged, and the vendor’s plan after Open CTI ends in 2028.

Sources

All Salesforce integrations for investors · Salesforce features for investors · Real estate CRM guide · RingCentral call sync with Apex · Texting sellers from Salesforce

Last updated October 2026. Product names, editions and limits change; check the linked source before you rely on one. Not legal advice.

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